Joplace.NG

EMPLOYER PROFILE

We are a specialized purpose-built, digital-first mobility and transportation company poised to redefining urban transit in Nigeria. Our organisation bridges the critical gap between the growing demand for safe, efficient urban mobility and the evolving needs of individuals, businesses, and institutions. By combining cutting-edge digital platforms with rigorous operational discipline, the company will deliver a seamless, premium ride experience supported by a verified driver network, robust fleet management, and end-to-end logistics capabilities. Currently in a pre-launch phase, our client is assembling a foundational, world-class team to architect their market entry and drive nationwide scale.

THE OPPORTUNITY

As the Head of Operations, you will serve as the strategic and operational nerve centre of the organisation. This is a high-impact, senior leadership role responsible for the end-to-end delivery of the ride experience. From real-time dispatch and fleet coordination to safety compliance and customer experience management, you will architect, build, and optimise the Operations department from the ground up. You will be the catalyst that transforms our client’s pre-launch vision into a scalable, market-leading reality.

KEY RESPONSIBILITIES

Your mandate will be structured across four core pillars:

1. Strategic & Operational Leadership

Spearhead all operational functions, including ride dispatch, fleet coordination, customer experience, and safety compliance.
Design, document, and enforce comprehensive Standard Operating Procedures (SOPs), workflows, and quality assurance frameworks across all service touchpoints.
Define, monitor, and report on critical KPIs (e.g., ride completion rates, response times, driver availability, and Customer Satisfaction/NPS).
Present data-driven operational performance reports to Senior Management and actively contribute to executive strategic planning.

2. Fleet & Dispatch Optimisation

  • Oversee the real-time dispatch dashboard to ensure optimal driver-passenger matching, minimal wait times, and maximum fleet utilisation.
  • Collaborate closely with the Fleet Manager to guarantee vehicle availability, streamline maintenance schedules, and monitor driver performance metrics.
  • Develop and execute peak-hour demand strategies, including dynamic driver pre-positioning and intelligent shift scheduling.

3. Safety, Compliance & Customer Experience

  • Champion a “safety-first” culture by developing and implementing rigorous safety protocols, incident response procedures, and driver compliance programmes.
  • Lead the customer complaint resolution framework, ensuring all escalations are addressed and resolved within strict Service Level Agreements .

4. Team Building & Cross-Functional Collaboration

  • Recruit, mentor, and manage a high-performing Operations team, aligning individual goals with the organisation’s structured career progression framework.
  • Partner with the IT Manager to refine platform features, troubleshoot operational tech bottlenecks, and leverage data analytics for continuous improvement.

CANDIDATE PROFILE: WHAT WE ARE LOOKING FOR

  • Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field. A Master’s degree (e.g., MBA) is a distinct advantage.
  • Experience: Minimum of 5 years in logistics, supply chain and operations management, with at least 3 years in a senior leadership capacity.
  • Industry Expertise: Proven, demonstrable experience in the transportation, logistics, ride-hailing, or mobility-tech sector is highly desirable.
  • Track Record: A history of successfully building, scaling, and managing cross-functional teams in fast-paced, high-growth, or start-up environments.
  • Technical Proficiency: Advanced knowledge of operations management tools, real-time dispatch systems, and performance dashboard analytics.
  • Core Competencies: Strategic thinking, agile problem-solving, and decisive leadership under pressure. Proven ability to design SOPs and KPI reporting structures from scratch.
  • Soft Skills: Outstanding interpersonal, communication, and stakeholder management abilities, underpinned by high integrity, accountability, and an unwavering commitment to safety.

THE EXECUTIVE ADVANTAGE (WHAT’S ON OFFER)

  • Compensation: Highly competitive, performance-linked remuneration package.
  • Foundational Impact: A unique, rare opportunity to build and lead a critical department from zero to one.
  • Structured Growth: A clear, transparent career progression path aligned to the company’s five-tier executive growth framework.
  • Dynamic Culture: A collaborative, innovation-driven work environment that values agility and excellence.
  • Industry Exposure: Direct involvement in scaling a technology-enabled mobility business with national impact.
  • Continuous Development: Dedicated professional development and executive training support.

HOW TO APPLY

Please Note:

  • Only candidates who meet the minimum requirements and successfully pass the initial online assessment will progress to the interview stage.
  • Applications are reviewed on a rolling basis. Early submission is strongly encouraged.
  • Globalclique and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.