Company: Teestone Hotels & Apartments
Location: Ojodu Berger, Lagos
Employment Type: Full-Time
Reports To: Front Office Manager / Hotel Manager
Teestone Hotels & Apartments is seeking a friendly, professional, and customer-oriented Front Desk Officer to deliver excellent guest experiences and ensure the smooth operation of its front office.
Position
Front Desk Officer
Job Summary
The successful candidate will serve as the first point of contact for guests, handling reservations, check-ins, check-outs, guest enquiries, and ensuring an exceptional hospitality experience throughout each guest’s stay.
Key Responsibilities
• Welcome guests in a friendly and professional manner.
• Manage guest check-in and check-out procedures.
• Handle room reservations, cancellations, and booking modifications.
• Respond promptly to telephone calls, emails, and guest enquiries.
• Provide information on hotel services, facilities, and nearby attractions.
• Process guest payments and maintain accurate billing records.
• Resolve guest complaints professionally and efficiently.
• Coordinate with housekeeping, maintenance, and other departments.
• Maintain accurate guest records and reservation information.
• Keep the reception area clean, organized, and welcoming.
• Comply with hotel policies, procedures, and security standards.
Requirements
• Bachelor’s Degree or HND.
• 2–3 years’ experience as a Front Desk Officer, Receptionist, or Customer Service Representative.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer proficiency and familiarity with hotel reservation systems.
• Strong organizational and multitasking skills.
• Ability to remain calm and professional under pressure.
• Willingness to work shifts, weekends, and public holidays.
Application Deadline
23rd July, 2026
How to Apply
Interested and qualified candidates should send their CV and other relevant documents to:
Email: teestonejobs@gmail.com
Subject: Front Desk Officer