Company: Ren San & Co.
Location: Maitama, Abuja (FCT)
Employment Type: Full-Time
Ren San & Co., a business support and full-service brand strategy firm, is recruiting a professional and customer-focused Front Desk / Reception Officer to deliver exceptional guest experiences and manage front office operations for a hospitality business.
Position
Front Desk / Reception Officer
Job Summary
The successful candidate will serve as the first point of contact for guests and visitors, ensuring a warm and professional welcome while managing front desk operations, reservations, guest communication, and administrative duties. The ideal candidate must be highly organized, presentable, and committed to delivering outstanding customer service.
Key Responsibilities
Guest Relations & Customer Service
• Welcome guests and visitors in a professional manner.
• Manage guest check-in and check-out processes.
• Respond promptly to guest enquiries, reservations, and requests.
• Provide accurate information on apartment availability, services, and facilities.
• Handle guest complaints professionally and escalate issues where necessary.
Front Desk Administration
• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Process payments, invoices, and related documentation.
• Coordinate room allocations and occupancy schedules.
• Ensure the reception area remains neat, organized, and presentable.
• Maintain confidentiality of guest and company information.
Operational Coordination
• Liaise with housekeeping to ensure rooms are guest-ready.
• Coordinate with maintenance teams on facility-related issues.
• Communicate operational updates to management.
• Support daily administrative and operational activities.
Requirements
Qualifications
• OND, HND, or Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years’ experience in front desk operations, hospitality, customer service, or administrative roles.
• Proficiency in Microsoft Office and digital communication tools.
• Excellent spoken and written English communication skills.
Candidate Profile
• Male or Female.
• Well-groomed and highly presentable.
• Excellent communication and interpersonal skills.
• Confident, professional, and customer-oriented.
• Strong organizational and multitasking abilities.
• Ability to work effectively under pressure.
Working Hours
• Full-Time
• 8:30 AM – 6:00 PM
• Flexibility to work additional shifts when required.
Application Deadline
23rd July, 2026
How to Apply
Interested and qualified candidates should send their applications to:
Email: ryanrensan@gmail.com
Subject: Front Desk / Reception Officer