Joplace.NG

Unified Payment Services Limited is a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.

We are recruiting to fill the position below:

Job Title: Agency Processing Specialist 

Location: Lagos
Employment Type: Full-time

Job Objective (s)

  • The Agency Processing Specialist is responsible for supporting the effective processing, monitoring, and operational management of transactions and services across the organisation’s Agency Banking Platforms.
  • The role ensures seamless transaction processing, timely resolution of exceptions, accurate reconciliation and settlement, and efficient support for agency banking operations.

Duties & Responsibilities

  • Monitor and manage agency banking transaction processing across relevant platforms, ensuring transactions are processed accurately, efficiently, and within agreed service levels.
  • Monitor transaction flows, system interfaces, exceptions, reversals, failed transactions, and other processing issues, ensuring timely investigation and resolution.
  • Perform daily transaction reconciliation and support settlement processes, identifying and resolving discrepancies between systems, banks, agents, and other stakeholders.
  • Provide operational support for agency banking platforms, including agent onboarding, configuration, parameter updates, transaction limits, and other platform-related activities.
  • Investigate and resolve transaction disputes, complaints, failed transactions, and processing exceptions in collaboration with relevant internal and external stakeholders.
  • Generate and analyse operational, transaction, reconciliation, and performance reports to support business decisions and management reporting.
  • Collaborate with Technology, Operations, Finance, Risk, Compliance, Customer Service, banks, and other stakeholders to resolve operational and transaction-related issues.
  • Support system implementations, upgrades, testing, integrations, and changes affecting agency banking transaction processing and operations.
  • Ensure adherence to established operational procedures, service level agreements, information security requirements, regulatory guidelines, and applicable agency banking standards.
  • Identify opportunities for process improvement, automation, and operational efficiency while maintaining the reliability and quality of agency banking services.

Job Requirements
Education:

  • Bachelor’s degree or equivalent in Business Administration, Finance, Accounting, Economics, Computer Science, Information Technology, or a related discipline.

Experience:

  • 5 – 8 years of relevant experience in agency banking, transaction processing, payments operations, digital banking, fintech, banking operations, or a related environment.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidates should send their CV to: abigail.olupese@up-ng.com using the job title as the subject of the mail.