POSITION: Customer Support Associate
LOCATION: Remote
SALARY: ₦150,000 – ₦180,000
Job Description
We are a leading client-facing business in the cryptocurrency and blockchain industry. We are committed to delivering exceptional customer service, ensuring our users receive high-quality support, fast response times, and accurate information.
As we continue to grow, we are looking for a dedicated and skilled Customer Support Associate to join our team and help us maintain our reputation for excellence.
Key Responsibilities
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Handle high volumes of customer inquiries via live chat, phone calls, and ticketing systems.
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Address customer queries, complaints, and identification approval processes efficiently and professionally.
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Manage compliance-related matters and ensure adherence to company policies and procedures.
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Identify and evaluate customer needs to deliver personalized solutions and ensure satisfaction.
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Provide accurate, valid, and comprehensive information to customers.
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Resolve customer complaints by offering appropriate solutions within defined time limits and following up to ensure resolution.
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Follow communication protocols, guidelines, and policies to maintain consistency and quality.
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Go the extra mile to engage customers and build lasting relationships.
Requirements
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1+ years of proven experience in a customer-facing role or as a customer service representative.
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Strong IT proficiency and the ability to handle technical queries related to cryptocurrency and blockchain.
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Exceptional written and verbal communication skills in English.
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Strong listening skills and the ability to empathise with customers.
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Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.
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Knowledge of the cryptocurrency/blockchain industry is a strong advantage.
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Multi-lingual capabilities are a plus.
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Willingness to work weekends, irregular hours, and night shifts as required.
Key Skills
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict-resolution abilities.
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Technical aptitude and familiarity with customer support tools and platforms.
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Customer-focused mindset with a passion for delivering exceptional service.
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Adaptability and resilience in a dynamic, evolving industry.
Why Join our Team?
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Be part of a forward-thinking company in the exciting and rapidly growing cryptocurrency space.
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Work remotely with a flexible schedule.
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Competitive salary and opportunities for professional growth.
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Collaborative and supportive team environment.
If you are passionate about customer service, have a keen interest in cryptocurrency, and thrive in a fast-paced, remote work environment, we encourage you to apply and become a part of our Family’s success story!
How to Apply:
Please submit your resume, detailing your relevant experience and why you are the ideal candidate for this role to hr@globalclique.net, please put ” Customer Support Associate” as the subject of the mail.
Author Profile
- Jobplace.NG
- We are a Pan-African Technology Advisory and HR/Talent Acquisition/Outsourcing Consulting Company. Our company specializes in providing Recruitment Process Outsourcing (RPO) solutions across Africa, streamlining hiring processes for businesses. Click here to submit your CV
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