Vacancy for a Customer Support Associate – Remote Role

POSITION: Customer Support Associate
LOCATION: Remote
SALARY: ₦150,000 – ₦180,000

Job Description

We are a leading client-facing business in the cryptocurrency and blockchain industry. We are committed to delivering exceptional customer service, ensuring our users receive high-quality support, fast response times, and accurate information.
As we continue to grow, we are looking for a dedicated and skilled Customer Support Associate to join our team and help us maintain our reputation for excellence.

Key Responsibilities

  • Handle high volumes of customer inquiries via live chat, phone calls, and ticketing systems.
  • Address customer queries, complaints, and identification approval processes efficiently and professionally.
  • Manage compliance-related matters and ensure adherence to company policies and procedures.
  • Identify and evaluate customer needs to deliver personalized solutions and ensure satisfaction.
  • Provide accurate, valid, and comprehensive information to customers.
  • Resolve customer complaints by offering appropriate solutions within defined time limits and following up to ensure resolution.
  • Follow communication protocols, guidelines, and policies to maintain consistency and quality.
  • Go the extra mile to engage customers and build lasting relationships.

Requirements

  • 1+ years of proven experience in a customer-facing role or as a customer service representative.
  • Strong IT proficiency and the ability to handle technical queries related to cryptocurrency and blockchain.
  • Exceptional written and verbal communication skills in English.
  • Strong listening skills and the ability to empathise with customers.
  • Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.
  • Knowledge of the cryptocurrency/blockchain industry is a strong advantage.
  • Multi-lingual capabilities are a plus.
  • Willingness to work weekends, irregular hours, and night shifts as required.

Key Skills

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Technical aptitude and familiarity with customer support tools and platforms.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Adaptability and resilience in a dynamic, evolving industry.

Why Join our Team?

  • Be part of a forward-thinking company in the exciting and rapidly growing cryptocurrency space.
  • Work remotely with a flexible schedule.
  • Competitive salary and opportunities for professional growth.
  • Collaborative and supportive team environment.
If you are passionate about customer service, have a keen interest in cryptocurrency, and thrive in a fast-paced, remote work environment, we encourage you to apply and become a part of our Family’s success story!
How to Apply:
Please submit your resume, detailing your relevant experience and why you are the ideal candidate for this role to hr@globalclique.net, please put ” Customer Support Associate” as the subject of the mail.